Frequently Asked Questions

Everything you need to know about bringing Sans into your home.

What materials are used in Sans furniture?

We prioritize sustainability and durability, using FSC-certified solid woods, premium non-toxic finishes, and high-performance recycled textiles designed to last a lifetime.

How long does shipping take for large furniture items?

Standard delivery for large items typically takes 2-4 weeks. Once your order is processed, our white-glove delivery partner will contact you to schedule a specific arrival window.

What is your return policy?

We offer a 30-day trial period. If you aren't completely satisfied with your purchase, you can return it for a full refund, minus a flat-rate return shipping fee.

Do you offer assembly services?

Yes, our 'White Glove Delivery' option includes full assembly in the room of your choice and the removal of all packaging materials.

Are your products covered by a warranty?

Every Sans piece comes with a limited 5-year warranty covering structural integrity and manufacturing defects under normal residential use.

How should I care for my Sans wood surfaces?

We recommend using a soft, damp cloth for daily cleaning. Avoid harsh chemicals and use coasters or placemats to protect the natural finish from heat and moisture.